GENERAL CANCELLATION POLICY
If you need to cancel or reschedule your appointment and you get in touch more than 48h before, you'll be free of charge to do it and, if needed, you can receive your deposit back.
In case instead you get in touch within 48h to cancel or reschedule your appointment, you won’t be able to get your deposit back. This means that if you’d like to re-book your appointment , you’ll have to pay for another deposit.
WHAT HAPPENS IF YOU’RE LATE?
-If you’re more than 20 minutes late for your 1 hour haircut, the only available service within that timeframe is a blow-dry. But you’ll still be charged for it as a haircut.
-Every 15 mins of lateness for any colour service you’ll be charged £18.
CANCELLATION POLICY DUE COVID.
If you came to see me at the salon and then you test POSITIVE to Covid-19 please contact me immediately at fededamiansss@gmail.com , on behalf of everyone’s safety 🙏🏻
If you can’t make the appointment because of a positive test result, please contact me AT LEAST 48h before your appointment to reschedule it or cancel the appointment and get your deposit back.
IMPORTANT: If you get in touch after the 48h and you can’t show a proof of positive covid test result like photo, NHS email etc…. you won’t be able to get your deposit back. In that case if you’d like to re-book your appointment , you’ll have to pay for another one.
STAY SAFE AND GET TESTED REGULARLY 🌈💟
COMPLAINTS POLICY
WHAT TO DO IF YOU HAVE A COMPLAINT.
Make me aware that you’re not happy with the service you’ve received, either while you are in the salon or within 1 week where possible after leaving the salon.
Calmly and clearly explain the problem.
I’ll listen to your feedback and ask questions as necessary to understand why you are making a complaint. I aim to resolve all complaints within 3 weeks. If you have already left the salon, don’t have your hair done at another salon as I have the right to see exactly what the service or treatment you received from me looks like.
I’ll arrange a suitable time for you to come back into the salon and discuss your complaint in private. Or via message/email/phone call.
Where I think your complaint is reasonable, I’ll redo the part or all of the service or treatment again as soon as possible, free of charge.
If problem can’t be fixed, I may offer a partial or full refund, depending on how reasonable I consider your complaint to be.
If, after following my complaints policy, we still can’t agree on how to resolve the complaint to your satisfaction we can apply for “Small Claims Mediation”. There are mediators, independent third party which listens to both sides and helps us both work towards a fair and reasonable compromise which, if agreed, becomes legally binding. This is a cheaper alternative for you than taking legal action.
MY RIGHT TO REFUSE A SERVICE
Occasionally I may be put in a position whereby I have to refuse service to a customer. These are the reasons:
~Threatened to get harmed.
~Created a safety issue or health hazard inside the salon or within close proximity to the salon.
MY RIGHT TO REFUSE A REFUND
Occasionally I may be put in a position whereby I have to refuse to refund a customer. These are the reasons:
~The service we discussed and agreed during consultation has been correctly provided ,and at the end of the whole service (or in proximity of it) there’s a change of mind about the colour/haircut by the client.
~ It’s always recommend to wear cheap clothes to avoid stain by dye and bleach. If any of it happens and the outfit is expensive or high quality, I won’t be able to give you a partial or full refund (depending on the damage).
You can bring with you a change of outfit to wear at the end of the appointment.